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Terms and Conditions

Delivery Policy

  1. Delivery within Accra on any purchase above GHC 700.00 is free.
  2. Any purchase below GHC 700 will attract a delivery charge of GHC 30.00
  3. Delivery anywhere outside Accra will cost GHC 80.00
  4. We do not deliver products outside Ghana.
1.When will I receive my order?

You should normally expect your delivery orders within 3 Working Days from date of order placement, but it may often be sooner.

Collect from Store orders are normally available for collection instantly.

2.Will all of my goods be sent at the same time?

We will pick all your items together and ship your order at the same time. If you order an item which is marked 'pre-order' we will not usually dispatch your order until your whole order is ready. Let us know if you prefer part of it dispatching sooner, and we will be happy to help.

3.When do you normally attempt deliveries?

All orders are delivered by courier, who deliver Monday to Saturday, typically between 8:00am and 5:00pm.

4. What happens if I am not in when a delivery is attempted?

 If you are not in at the time of delivery and have given special delivery instructions, the courier will try their utmost to follow these instructions. If no instructions are given, the courier will be returned to us.

5.Can I collect from Hardeep Trading Shop?

Yes! We offer our Collect from Store service on all range of products available on our website. Find out from our contact page and request your products to be sent to our store near you. When your order has arrived in-store, a member of the store management will call you to let you know.

6.What do I need to take with me to collect my order?

When you collect your order, you will need to take with you a copy of your confirmation email. Your proof of purchase can be shown on a printout, or alternatively, on a Smartphone or Tablet. If you can't provide either of these documents, please ensure you know your order number and bring along sufficient ID (such as your National ID, Passport or driving license) with you to collect the order from the store. 

Refund Policy

  1. Delivery within Accra on any purchase above GHC 700.00 is free.
  2. Any purchase below GHC 700 will attract a delivery charge of GHC 30.00
  3. Delivery anywhere outside Accra will cost GHC 80.00
  4. We do not deliver products outside Ghana.
We do not accept cancellations of orders after delivery.  We do not accept returns.
Our exchange policy is as follows:

Hardeep Trading must be contacted and approve exchange, prior to customer returning the item, to fulfill an exchange. Exchanges can only be made prior to the tenth day after any purchase.

Exchanges will be granted if

  1. Product returned is in its original, sealed and unopened packages along with a receipt or packing slip for exchange of an identical or similar product(s).
  2. Product(s) is new, not washed, and in its original packaging, with all paperwork including manuals, assembly instructions and your packing slip, as well as all accessories.

Please do not mail us product(s) that do not meet the exchange criteria listed above, as we do not issue refunds and cannot return the items to you.

Hardeep Trading reserves the right to refuse any exchanges if they do not meet our exchange requirements.

All exchanges will come at an additional delivery cost.Please contact us for any further clarification.

CANCELLATION

Products purchased online cannot be cancelled once payment is made. This implies that you can discontinue / clear your cart before payment is made.

UNDERSTANDING TECHNICAL ASPECTS

Hardeep Trading reserves the right to withdraw or cancel the order made by the client in case there is some technical error in payment procedures or price display. In that case Hardeep trading will refund the amount to the client if the order would be prepaid. Hardeep Trading will try its best to avoid such circumstances but, in case of technical mistake the above lines will be adopted.